Q. I purchased Artisan but I have not received my registration key. What do I do?
A. First, check your spam or junk email folders. Make sure that you are checking the correct email account. Check the email account that was used to make the purchase through Paypal. If you are unable to find it, contact us.
Q. Can I purchase multiple licenses for educational purposes at a discount?
A. Yes, but you must order at least 10 licenses. Bulk educational licenses can be as low as $5 US each. Contact us to place an order.
Q. Do you offer discount pricing for students?
A. Yes, but you must first send a scanned student ID card. Contact us for further details and pricing.
Q. Can I install Artisan on more than one computer?
A. Yes, if you are an individual, you can install Artisan and register it on all the computers that you yourself own. If you are a company or organization, you must purchase additional licenses for each computer that Artisan is installed and registered on. Further details can be found in the end-user license agreement.
Q. Do you accept other forms of payment other than Paypal?
A. Not at this time. However, our resellers may take other forms of payment. See the resellers page for more information.
Q. Does Artisan work with my SketchUp version?
A. Artisan is compatible with SketchUp versions 7, 8, and will be compatible with all future versions of SketchUp. It works with both the free and pro versions of SketchUp.
Q. Can I export geometry created with Artisan to another application?
A. Artisan produces normal SketchUp geometry so you can use the geometry or export it just the same as any other SketchUp entity.